I am a fast learner, can work with minimal supervision, and am someone who’s not afraid to speak her mind and contribute ideas. I was a BPO lead for about 6 years and I was able to lead teams that handle chat support, inbound calls, and email. I was able to raise the customer satisfaction rating of the campaign through the projects that I implemented. I have implemented a project which earned me a Lean Six Sigma Certification.
Customer Service- I have a solid 13 years of background in Customer Service in a BPO setting. I have handled different campaigns like telco, restaurant chain, international hotel chain and electronics, and gadget stores and a membership success support for a learning and development company.
Data Entry: I can do internet research and provide the information requested by the client and ensure that it’s accurate.
Reporting: I can do reports using Excel/ Google Sheets
Social Media Management- I’ve been managing the social media pages of a service-based business for almost a year now. I’ve been researching content, writing a copy, designing, scheduling, and publishing posts.