Virtual Assistant

Experience:

2 years
Virtual Assistant
Private client based in United Kingdom

Virtual assistant for a woman working as a safeguarding specialist, my tasks ranged from personal to business. Here is a list of what my main role consisted of:
• Oversaw personal and professional calendars and coordinated appointments for future
events
• Exceeded goals through effective task prioritization and great work ethic
• Use critical thinking to break down problems, evaluate solutions and make decisions
• Displayed absolute discretion in handling confidential information
• Produced accurate office files and updated spreadsheets
• Responded to emails
• Arranged domestic and international travel plans and itineraries
• Transcription and proofreading

3 years
Villa manager
Serenity River Bali

This role consisted of managing the day-to-day operations of 10 one-bedroom villas. My responsibilities included:

Staff Management: I supervised a team of 15 staff including housekeeping, gardeners, cooks and maintenance personnel. I trained and motivated them to deliver exceptional service, provided clear instructions, and ensured that they adhered to high standards of cleanliness and professionalism.

Financial Management: I oversaw the budget for the villa, ensuring that expenses were properly allocated and controlled. I managed rental bookings, monitored revenue streams, and implemented strategies to maximize profitability. I also maintained accurate records of all financial transactions.

Guest Relations: I prioritized excellent customer service and maintained strong relationships with guests. I promptly responded to inquiries, addressed concerns, and ensured their overall satisfaction during their stay. I also managed guest reservations, check-ins, and check-outs to ensure a seamless experience.