Shopify Virtual Assistant, Marketing and Customer Service Specialist

12 Years of experience in the Freelance industry
8 Years Experience in the eCommerce Industry (Shopify)

Shopify Management
– Business Plan and Overall Management
– Product Fulfillment
– Product listing
– Niche and Product Research
– Logistics
– Refunds, Order Cancellation, Discount Creation, Order Creation
– Modifying Notification Emails
– Email Marketing (Klaviyo)
– Site Edit and Development
– Installing Apps
– Oberlo, Dropified, Masfulfill, Aliexpress
– Paypal Chargebacks and adding tracking numbers to transactions
– Marketing
– Facebook and Instagram Integration

Customer Service
– Email Support
– Chat Support
– Ticketing Systems (Happyfox, Zendesk, Tawkto, Intercom, Freshdesk)
– Customer Relations – Making upset customers happy
– Team Management – I train and manage a team of customer service experts
– Creating customer service SOPs

Other skills
– Facebook Ads
– SEO On page and OFF page
– Social Media Management and Marketing (Facebook, Instagram, and Youtube)
– Youtube Optimization
– Graphic design
– Product Photography and Photo editing for eCommerce
– Chatbot setup (Manychat)
– Other Admin tasks

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