Proofreading, Writing and Editing
My name is Charmaine Marticio and I am a customer service specialist with 6 years of experience working for Convergys as sales and technical support. My roles and responsibilities are the following but not limited to:
Answering customer product inquiries.
Promote new products and upsell
Ask questions to meet customer needs and look for a product that best suit them
Resolve customer issues either regarding their bills or any technical problems
Notate the account properly and make sure all interactions are properly documented
I have also worked as a real estate transaction coordinator with the following duties:
Handle all client communications from contract to close.
Manage the documents upkeep and organization.
Make calls when necessary.
Enter contract information into the system.
Although I do not have any experience as a chat support, I can guarantee that my communication skills can be useful in this field. I am a driven individual who is reliable when it comes to work. I rarely ever miss work and can work with minimal supervision.
I am very interested to be a part of this team and I am available to work at anytime.