E-Commerce Virtual Assistant | Customer Service Champion

Hi, are you looking for a BRILLIANT Freelancer? — HIRE ME!

I’m Jeyniel, a self-motivated professional who thrives on challenge and innovation, learning new skills, and fostering growth in those around me. I am a dependable and hardworking individual with several years of experience providing professional and effective customer service.

I have been a Subject Matter Expert for the past five years, which means that I am the person with the most knowledge about a company’s products or services.

With over eight years of experience in the Business Process Outsourcing (BPO) industry, I am adept at handling customers in a manner that ensures their satisfaction and loyalty.

As a customer service representative, my consistent attendance and achievement of monthly KPIs allowed me to advance to a leadership position. My primary responsibility is coaching and mentoring, as well as ensuring that my team surpasses the quality and productivity goals.

Through my years of experience, I have acquired relevant skills and become an expert in the following areas:

☑ Troubleshooting
☑ Escalations – voice and email
☑ Order Processing
☑ People Management
☑ Reporting and Analysis

I can assist you effectively and efficiently with the following:

☑ Customer Support
☑ Data Entry
☑ Excel
☑ Research
☑ Administrative Task
☑ Calendar, Email, and Records Management
☑ CRM and workflow customizations
— Specify it, and I will figure it out.

I can wear many hats. I can quickly learn new platforms, technologies, and software that I am not familiar with. Let me know what your requirements are, and I’d be happy to be acquainted with them.

My primary objective is to provide my clients with high-quality services that facilitate their success in their careers, businesses, and other endeavors. I’m confident I’d be a great asset due to my experience and desire to provide excellent solutions.

Please do not hesitate to contact me if you have any projects or require dependable support. Let’s work together! 🤝

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