Customer service expert, Sales support specialist, Event manager, Administrative and management assistant

1. Defining customer life circle
2. Defining touch points
3. Analysis of the complete process of cooperation with the customer
4. Defining which percentage of employees are connected to customer service
5. Finding the weakest link and looking for the cause of weakness
6. Employee experience
7. Defining a customer service principles
8. Defining “always and never” list
9. Implementing and stuff trainings

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