Appointment Setter (VA) / Content Moderator

As my resume indicates, I possess more than 10 years of progressive experience in BPO industry as customer service representative by answering customers inquiries via Chat, Email and take inbound calls by providing the right information. Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services.

And for technical support representative, we manage, maintain, and repair IT systems. Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

Previously I work as content moderator for 2 years, and We review user-generated content to remove offensive, inappropriate and harmful content before it reaches people online. We also follow pre-defined sets of rules that platforms set to protect their users and maintain their reputation and legal compliance.