Administrative Virtual Assistant/Customer Support Specialist
β¨GET THE BEST SUPPORT FROM MEβ¨
Running your business irrespective of the size requires you to wear different hats, and adding administrative duties can make you go through each day frazzled out of your mind and thereby declining your productivity and revenue. You don’t want this, and neither do I and that’s why I am offering you the best support you can ever get in this space.
Welcome to my profile.π€
I am Rachael, a purpose-driven Virtual assistant with an accumulated wealth of experience of over 5 years, dedicated to lifting every administrative responsibility off your shoulders while you concentrate on the more crucial aspects of your business thereby improving your productivity and revenue as well as having a healthy work-life balance.
Over the years, I have supported 3 executives and business owners across different niches to manage their work life and improve their productivity by managing their schedules, coordinating meetings, managing inbound and outbound correspondence, and as well as managing a customer base of over 3,000 customers according to the organizational service level agreement.
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π‘ Executive Support
π‘ Customer Support (Email, Phone & Live Chat)
π‘ Administrative Support
π‘ Data Entry
π‘ Inbound and Outbound Correspondence
π‘ Phone Communication
π‘ Technical Troubleshooting
π‘ Lead generation
π‘ Data entry
π‘ Social Media Management
π‘ Organizing meetings travels, and accommodations
π‘ Social media visibility and engagement
π‘ And every other daily mundane task as assigned
My abilities and proficiency areπ
β¨ 5 years of experience as a Virtual Assistant
β¨ Excellent phone, email, and instant messaging communication skills
β¨ Excellent time management skills
β¨ Solid organizational skills
β¨ Strong working ethics – I can work for 35-40 hours a week
β¨ Self-motivated and Adaptability
β¨ In-depth knowledge of online calendars and scheduling (e.g. Calendly, Google Calendar)
β¨ Decision-making skills
β¨ Familiarities with current technologies, like desktop sharing, cloud services, and VoIP
β¨ Experience with word-processing software and spreadsheets
β¨ Social Media Management (Instagram, Twitter, LinkedIn, Facebook, Tiktok)
β¨ Familiarities with Social media tools ( Hubspot, Loomy, Sendible, Social Hootsuite, Sprout Social, Buffer, Google Analytics)
β¨ CRM: Zendesk, Freshdesk, Hubspot, VOIP, Xencall, Mojo Dialer, Salesforce, Slack, Zoom, Skype
β¨ Google Suite, Microsoft Suite, Dropbox, Canva, and lead generation tools.
I am offering timely and effective support that you need to free up your time and energy so you can focus on more important matters rather than losing all of them by doing small and mundane tasks.
ππ₯πππ¬π π’π§π―π’ππ π¦π ππ¨ ππ¨π π§π¨π° to get started.