Administrative Virtual Assistant/Customer Support Specialist
GET THE BEST SUPPORT FROM ME
Running your business irrespective of the size requires you to wear different hats, and adding administrative duties can make you go through each day frazzled out of your mind and thereby declining your productivity and revenue. You don’t want this, and neither do I and that’s why I am offering you the best support you can ever get in this space.
Welcome to my profile.
I am Rachael, a purpose-driven Virtual assistant with an accumulated wealth of experience of over 5 years, dedicated to lifting every administrative responsibility off your shoulders while you concentrate on the more crucial aspects of your business thereby improving your productivity and revenue as well as having a healthy work-life balance.
Over the years, I have supported 3 executives and business owners across different niches to manage their work life and improve their productivity by managing their schedules, coordinating meetings, managing inbound and outbound correspondence, and as well as managing a customer base of over 3,000 customers according to the organizational service level agreement.
𝗟𝐞𝐭’𝐬 𝐆𝐞𝐭 𝐒𝐭𝐚𝐫𝐭𝐞𝐝!
𝐌𝐲 𝐀𝐫𝐞𝐚𝐬 𝐨𝐟 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: 
Executive Support
Customer Support (Email, Phone & Live Chat)
Administrative Support
Data Entry
Inbound and Outbound Correspondence
Phone Communication
Technical Troubleshooting
Lead generation
Data entry
Social Media Management
Organizing meetings travels, and accommodations
Social media visibility and engagement
And every other daily mundane task as assigned
My abilities and proficiency are
5 years of experience as a Virtual Assistant
Excellent phone, email, and instant messaging communication skills
Excellent time management skills
Solid organizational skills
Strong working ethics – I can work for 35-40 hours a week
Self-motivated and Adaptability
In-depth knowledge of online calendars and scheduling (e.g. Calendly, Google Calendar)
Decision-making skills
Familiarities with current technologies, like desktop sharing, cloud services, and VoIP
Experience with word-processing software and spreadsheets
Social Media Management (Instagram, Twitter, LinkedIn, Facebook, Tiktok)
Familiarities with Social media tools ( Hubspot, Loomy, Sendible, Social Hootsuite, Sprout Social, Buffer, Google Analytics)
CRM: Zendesk, Freshdesk, Hubspot, VOIP, Xencall, Mojo Dialer, Salesforce, Slack, Zoom, Skype
Google Suite, Microsoft Suite, Dropbox, Canva, and lead generation tools.
I am offering timely and effective support that you need to free up your time and energy so you can focus on more important matters rather than losing all of them by doing small and mundane tasks.
𝐏𝐥𝐞𝐚𝐬𝐞 𝐢𝐧𝐯𝐢𝐭𝐞 𝐦𝐞 𝐭𝐨 𝐉𝐨𝐛 𝐧𝐨𝐰 to get started.