Virtual Assistant Guru - Data Entry Specialist - 5 STAR Customer Support!
In search of exceptional support to lighten your workload and bring a cheerful touch to your business operations? Look no further!
I’m Christine, a highly skilled Customer Service Representative with a proven track record of over 2 years. I bring expertise from my role as an assistant to the Director of Client Services in a prominent financial company, and a thriving go-getter General Virtual Assistant.
As a customer support specialist, my expertise encompasses:
• Handling 30-40 phone calls, 25-30 chat interactions, and 20-30 email inquiries daily (using self-created templates)
• Proficiently resolving cases, making crucial decisions, and managing appeals
• Accurate data entry using Genesys Avaya Soft Phone to maintain comprehensive client records
• Efficiently directing clients to appropriate departments as per their requirements
• Skillfully defusing customer tensions and providing exceptional service
• Assisting with technical issues and offering comprehensive product/service information
My broad skill set includes outbound/inbound calling, email, and chat support, data entry, and effective phone communication. Additionally, I’ve also undergone training in social media management, lead generation, and real estate.
Let me elaborate further on my skills:
SOFT SKILLS:
Effective communication
Time management
Problem-solving
Critical thinking
Organizational abilities
Stress management
Adaptability
Creativity
Resourcefulness
Openness to criticism
Keen attention to detail
HARD SKILLS:
Social media management
Executive assistance
Lead generation
Microsoft Office
Google Docs
eBay
Customer care
Email support
Chat support
Phone communication
Inbound/outbound calling
Data entry
Transaction coordination
Virtual assistance
Moreover, I am adept at using various tools and platforms:
E-commerce websites: eBay, Amazon, Shopee
Social media platforms: Facebook, Instagram, Twitter, LinkedIn, TikTok
VoIP/Softphone: Avaya
Genesys Agent Desktop
Email systems: Outlook, Gmail
Communication tools: Zoom, Slack, MS Teams, Discord, Skype
CRM systems: Redtail, Asana, Trello
Graphic design tools: Adobe Photoshop, Adobe Illustrator, Canva
Rest assured, I bring a wealth of skills to the table. With my adaptability to new tasks, training requirements are no obstacle. I thrive with minimal supervision, ensuring efficiency and independence.
Questions? Message me! Let’s discuss how my dynamic professionalism contributes to your success! 🙂