General Virtual Assistance

Results-driven professional with 1 year of experience as an Amazon Customer Service Representative and 11 months as a Travel Reservations Agent. Adept at handling high-volume inbound and outbound calls, providing exceptional customer service, and effectively resolving inquiries and concerns. Possesses excellent communication skills, active listening abilities, and a strong customer service orientation. Demonstrated proficiency in utilizing various software tools, including Microsoft Outlook, Avaya telephony system, Microsoft Teams, Microsoft Excel, and Amadeus GDS. Adaptable and flexible, excelling in fast-paced and challenging environments, including graveyard shifts. Strong organizational and time management skills, with a keen attention to detail. Possesses a professional demeanor, adaptability to changing priorities, and a track record of meeting or exceeding performance metrics.