Freelance Virtual Assistant
PROFESSIONAL EXPERIENCE
TELUS International (March 2020 – Present)
AI Community
• Freelance work on different types of project whenever it is available, scopes are but not limited to: Facebook Ad and Post ratings, Amazon Search Query evaluation, Data Collections, Language Annotation and Query Creation for AI (Alexa, Google).
Cloudworkers.company (UK) – (September 2020 – December 2021)
Chat Moderator
• Ensures quality of messages with not lower than 80% of response rate from the punter/customer.
Union Solutions Philippines (March 2020 – August 2020)
Operations Manager
• Daily Statistics Report for the CEO
• Team data and goal orientation for Team Leaders
• Scheduling Seminars, Updates and Revision of Policies
Trainer
• Conduct training and recruitment process for all teams (Standardized Level of Messages)
Alpha Team Leader
• Direct handling and managing of the best top-performing Moderators and maximize quality and quantity of message production.
Technical Support
• Providing Assistance to Moderators that requires troubleshooting to fix any possible issues that prevent productivity.
Logical Moderator Solution (PH) (January 2020 – March 2020)
Junior Manager
• Recruitment
• Screening
• Seminars
Team Leader
• Answering Inquiries about Payments, Stats, Target Production and Best Practices
• Technical Troubleshooting
• Team Schedule
• Reports
Chat Moderator
• Leading by showing best practices
Remotasks (December 2018 – March 2020)
• Image and Language Annotations (text and image categorization)
• Lidar Annotations (1 – 2000 images / task, which takes a minute to 7 days/task)
CONCENTRIX – formerly CONVERGYS, Bacolod City
Technical Support Representative, Dec 2018 – December 2019
• Read, analyze and trouble shoot connection issues with efficiency, directly act according to the standards and policies of the company while maintaining customer relations.
• Analyze and explain details of account, status and bills with customers. Coordinate with other departments for out of scope concerns as to make it effortless for customers dealing with the company.
• Profiling customers, offer deals, new products and services as part of sales based on needs or simply create needs.
L’FISHER HOTEL, Bacolod City
Front Desk Associate, Jul 2014 – Oct 31, 2018
• Read and analyze memos, endorsements and reports to determine the significance of content to Process hotel bookings, rebooking, cancellation and other concerns.
• High standard concierge assistance level, providing detailed information requested by guests; providing concrete, complete and relevant options for recreation and relaxing activities.
• Prepare daily endorsements, department’s audit reports and coordinate with the Finance Department to identify and fix discrepancies.
• Handle medical emergencies during shift, from basic first aid to referral to a hospital. Coordinates transportation and communications with all involved department personnel and superiors.
TELEPERFORMANCE, Bacolod City
Customer Service Representative (Barclay’s Bank US), Nov 2009 – Apr 2010
• Bill handling and banking transactions analysis for customers.
• Provide offers of cross selling with product add-ons and services.
• Explaining policies and procedures to customers and improve customer’s experience with the company.