Training & Quality Analyst

I love to learn new things while enhancing my skills. Pay it forward is one of my main core values. Looking forward to work with Clients that prioritizes people empowerment and vision to grow.

Trainer for customer service (inbound) and for sales (outbound) supporting non-emergency medical transportation.

I also trained non-voice for data entry specialists, account moderators and real time analysts

Quality Assurance Analyst for both inbound and outbound calls. Customer Service and Sales (Non-Emergency Medical Transport and B2B Telco)

Knowledgeable with Trauma soft, Medi Routes, Salesforce, Saber, time warp, ProLiant, Microsoft Word, Excel, Google Sheets, Power BI, Slides, Forms, Data Analytics, Coaching & development and process improvement.

Experienced in handling presentation during Weekly/Monthly/Quarterly Business Review, Internal and External Call Calibration, Internal and External Quality Variance, One on one sessions, Training and development, New Hire Training for both internal (local) and external (onshore), Weekly/Monthly Knowledge