Christine Marie Soriano

Member since August 8, 2023

Philippines

2-5 years

In search of exceptional support? Look no further!

I’m Christine, a highly skilled Customer Service Representative with a proven track record of over 2 years. I bring expertise from my role as an assistant to the Director of Client Services in a prominent financial company, and a thriving go-getter General Virtual Assistant.

As a customer support specialist, my expertise encompasses:

• Handling 30-40 phone calls, 25-30 chat interactions, and 20-30 email inquiries daily (using self-created templates)
• Proficiently resolving cases, making crucial decisions, and managing appeals
• Accurate data entry using Genesys Avaya Soft Phone to maintain comprehensive client records
• Efficiently directing clients to appropriate departments as per their requirements
• Skillfully defusing customer tensions and providing exceptional service
• Assisting with technical issues and offering comprehensive product/service information

My broad skill set includes outbound/inbound calling, email, and chat support, data entry, and effective phone communication. Additionally, I’ve also undergone training in social media management, lead generation, and real estate.

Let me elaborate further on my skills:

SOFT SKILLS:

Effective communication
Problem-solving
Critical thinking
Openness to criticism
Keen attention to detail

HARD SKILLS:

Social media management
Executive assistance
Lead generation
Microsoft Office
Google Docs
Email support
Chat support
Phone communication
Inbound/outbound calling
Data entry

Moreover, I am adept at using various tools and platforms:

Social media platforms: Facebook, Instagram, Twitter, LinkedIn, TikTok
VoIP/Softphone: Avaya
Genesys Agent Desktop
Email systems: Outlook, Gmail
Communication tools: Zoom, Slack, MS Teams, Discord, Skype
CRM systems: Redtail, Asana, Trello
Graphic design tools: Canva

Questions? Message me!

Listings by Christine Marie Soriano

Virtual Assistant Guru - Data Entry Specialist - 5 STAR Customer Support!

Christine Marie Soriano

Virtual Assistant

Listings by Christine Marie Soriano

Virtual Assistant Guru - Data Entry Specialist - 5 STAR Customer Support!

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