Zendesk AI Specialist

We are seeking an experienced Zendesk AI Specialist to enhance our customer support system. The goal is to leverage Zendesk’s AI capabilities to improve efficiency and effectiveness in our ticketing process. The project will focus on auto-categorization of tickets and automation of ticket responses.

Responsibilities:

* Implement and optimize Zendesk’s AI features for ticket categorization to ensure that incoming tickets are automatically sorted into the correct categories.
* Develop and refine AI-driven response systems to automate replies to common inquiries, reducing response time and improving customer satisfaction.
* Collaborate with our IT and customer support teams to integrate these AI capabilities seamlessly into our existing Zendesk setup.
* Analyze and interpret data from AI interactions to continually improve the accuracy and efficiency of the system.
* Stay updated with the latest developments in Zendesk AI and suggest ongoing improvements.

Qualifications:

– Proven experience in working with Zendesk, specifically in implementing and managing its AI features.
– Excellent problem-solving skills and the ability to work collaboratively with cross-functional teams.
– Strong analytical skills, with the ability to translate complex data into actionable insights.
– Excellent communication and training skills.

Project Duration: 3-6 Months

Application Process:

Interested candidates are requested to submit a proposal outlining their experience with Zendesk AI, including any specific projects related to ticket categorization and automated responses. Please also include your availability and estimated time frame for project completion.

We look forward to collaborating with a skilled professional who can help us harness the power of AI to improve our customer support experience.