Virtual Assistant for a Language School
We’re a leading institution dedicated to providing high-quality language education to individuals seeking to enhance their language skills and expand their horizons. We are currently looking for a proactive and skilled Virtual Assistant to join our team and play a crucial role in engaging with potential students and promoting our language programs.
Responsibilities:
Phone and Email Communication:
Answer calls from potential students and provide them with accurate information about our language courses.
Address queries and concerns in a friendly and professional manner.
Encourage callers to take placement tests to assess their language proficiency.
Record Keeping:
Maintain detailed records of all incoming and outgoing calls, including outcomes and follow-up actions.
WhatsApp and Social Media Interaction:
Respond to WhatsApp messages promptly, offering information and support as needed.
Reach out to individuals who have shown interest in our programs via calls, providing them with more details and answering their questions.
Follow up with interested parties to guide them through the enrollment process.
Social Media Monitoring:
Monitor and reply to comments and messages on our Facebook posts to ensure an active and engaged online presence.
Availability:
Be available during working hours throughout the week to handle incoming calls and messages.
Qualifications:
Strong verbal and written communication skills in English.
Customer-centric approach with excellent interpersonal skills.
Comfortable using technology and communication tools, including phone, email, WhatsApp, and social media platforms.
Self-motivated and capable of working independently.
Organized and detail-oriented to manage call records effectively.
Previous customer service or virtual assistance experience is a plus.
Compensation and Working Hours:
Hourly Rate: 11 euros per hour.
Expected Weekly Hours: 3-5 hours (flexible within working hours).
Initial Contract Duration: 3 months, with potential for extension based on performance.
Offers
Dear Erika,
I am writing to express my strong interest in the Virtual Assistant position as advertised. With a deep appreciation for quality language education and a proactive approach, I am excited about the opportunity to contribute to your institution’s mission and expand its reach.
My experience in customer-centric roles, coupled with my proficiency in written and verbal English communication, makes me well-equipped to excel in engaging potential students. As someone who values professionalism and friendliness, I am confident in my ability to address inquiries and provide accurate information to callers. My previous virtual assistance experience has honed my skills in efficient communication through various platforms, including phone, email, WhatsApp, and social media.
The responsibilities outlined, particularly maintaining detailed records and actively participating in social media interactions, resonate strongly with my organized and detail-oriented work style. I understand the importance of creating a seamless enrollment process for interested parties, and I am committed to ensuring a positive experience for every potential student I engage with.
I am enthusiastic about the compensation and working hours structure offered, which aligns perfectly with my availability and desire to contribute meaningfully . Moreover, the prospect of an initial contract duration of 3 months with the potential for extension based on performance is motivating and affirms my dedication to making a valuable contribution.
Thank you for considering my application. I am eager to bring my skills, enthusiasm, and commitment and contribute to its continued success in providing exceptional language education.
Sincerely,
Patricia.