Virtual Assistance: Customer Service & Back End Operations
Job Brief: Admin Assistant / Customer Service / Virtual Assistant
Location: Remote
Hours: 15-20 per week (with potential for full-time)
Overview:
We are seeking a proactive and detail-oriented Admin Assistant / Customer Service / Virtual Assistant to join our dynamic team. This role is integral to managing client interactions and supporting administrative and program tasks within our company. You will be directly involved in responding to client enquiries, supporting various programs and offers, and managing client onboarding and offboarding processes. This role offers a starting commitment of 15-20 hours a week, with the potential to expand to a full-time position for the right candidate.
Responsibilities:
Client Interaction: Respond to all client inquiries through emails, Instagram, and Facebook promptly and professionally.
Administrative Support: Assist with scheduling, tracking, and managing overdue payments to ensure operational efficiency.
Program/Offer Support: Manage communications related to programs and offers, including email correspondence, uploading content to YouTube, and managing postings on ThriveCart and client portals.
Client Onboarding & Offboarding: Facilitate a smooth transition for clients entering or exiting our programs, ensuring a seamless experience.
Content Management: Upload various content to ThriveCart, client portals, and YouTube, maintaining a consistent and error-free presence.
Preferred Experience:
Customer Support: Strong background in customer service, with the ability to handle inquiries swiftly and empathetically.
Tech Savviness: Experience with Stripe, ThriveCart, and general digital content management.
Communication Skills: Excellent written and verbal communication skills in English.
Organization Skills: Highly organized with an ability to manage multiple tasks and deadlines effectively.
Qualifications:
Proven experience in administrative support, customer service, or as a virtual assistant.
Familiarity with digital tools such as Stripe, ThriveCart, and social media platforms (Instagram, Facebook).
Ability to work independently and as part of a team in a remote setting.
Strong problem-solving skills and attention to detail.
How to Apply:
Interested candidates should submit a resume outlining their qualifications and experience.
Offers
Hi Abel,
Coming in contact with customers, helping them with any challenge they may be having and streamlining operations have always been something intriguing for me and give me a sense of responsibility.
Here is a link to evidences that showcase my ability and passion towards resolving customer issues and complaints, ensuring the highest standards of customer satisfaction: https://drive.google.com/drive/folders/1pwh_-u8d_rSKIJi_UYZKltNnTC5HbIRQ
With over 4 years of experience as a Customer Support Specialist, I am highly skilled in world-class customer service and all aspects of customer relations. I am very familiar and easy going with helpdesk software like Zendesk, intercom, Gorgias, and Freshdesk. I am a fast learner and with my extensive experiences with a lot of helpdesks, it will be very easy for me to get going with any CRM tool. Also, my proficiencies in email support, phone support and live chat are on par.
In my recent role as a Customer Support Agent in an e-commerce store, I used Gorgias to respond to customers’ inquiries including providing their orders and tracking information, supported customers throughout their inquiry stage, their purchase and processing period down to the time they received their orders and post delivery stage. I answered products’ questions, resolved customers’ complaints through emails, live chats and our social media channels, all integrated into Gorgias. While on this job, I have learnt the power of building relationships as well as chasing after customer retention. I have shown that I am someone who takes her job totally on her shoulder and eliminates bad customer experience (evident in the link above).
I’m particularly drawn to this opportunity because I’ve worked extensively in customer-facing roles and am passionate about optimizing business operations. I’m also proficient in using G-Suite and other tools necessary for remote teamwork.
Regards,
Janet.
[email protected]
linkedin.com/in/j-njoku
Hi Abel,
I understand you’re seeking a proactive Virtual Assistant, and I believe my experience and skill set make me an ideal fit for your team.
With a solid background in administrative support, client management, and digital content handling, I am confident I can effectively contribute to your operations. In my previous roles, I have managed client interactions via email and social media platforms like Instagram and Facebook, streamlining communication through funnels. Additionally, I have implemented task automation using Google Sheets to manage schedules and payments, significantly boosting efficiency.
While I am familiar with Stripe, I am quick to adapt and eager to learn new tools like ThriveCart, allowing me to handle transactions and troubleshoot with ease. I have considerable experience in managing client onboarding by assigning tags to automate processes such as sending newsletters and other email communications. For clients who cancel, I assign nurturing tags to re-engage them.
I also manage my client’s Facebook community, ensuring consistent engagement and connection with subscribers. My experience with WordPress postings has equipped me with the attention to detail and consistency needed for managing YouTube content uploads.
Throughout my career, I have successfully balanced multiple tasks and tight deadlines while maintaining a high standard of work in fast-paced environments. I’m confident that I can bring the same level of dedication, organization, and efficiency to your team.
I would love the opportunity to discuss how my skills can align with your needs. Thank you for considering my application, and I look forward to hearing from you.
Best regards
[email protected]
https://www.upwork.com/freelancers/~01d29f943e2ed0defb
Hi Abel,
I am eager to apply for the Admin Assistant / Customer Service / Virtual Assistant. With experience in reconciliation using Sage 360 and QuickBooks, web development and onboarding with GoHighLevel, and social media management through Meta Business Suite, I am confident in my ability to handle your needs effectively. My background in administrative support and customer service, combined with strong communication skills, positions me well to contribute to your team. I look forward to discussing how I can help achieve your goals.
Best regards,
Audu Abass
[email protected]
https://www.linkedin.com/in/audu-abass-1121a395/