Property Management Virtual Assistant (Airbnb, Vrbo, Direct Bookings)

We are seeking a reliable virtual assistant with fantastic communication skills to support our property management company. You will be our third VA to join the team! We manage about 100 properties across two states, and we are growing at a rapid pace.

Your responsibilities would include:

– Guest communication (respond promptly to guest inquiries and booking requests through Airbnb, Vrbo, as well as direct bookings via the phone or our website)
– Provide clear information to guests for check-in/checkout, house rules, and maintenance requests
– Address guest concerns and resolves issues in a timely and professional manner
– Manage guest reviews and feedback
– Coordinate repairs and other maintenance work
– Communicate with vendors, the maintenance team, and cleaners to ensure issues are addressed quickly
– Keep records of ongoing and completed repairs
– Schedule and coordinate cleaning services between guest stays

You would also take on additional tasks as needed, including data entry, work order cleanup, checkout control logs, and other related tasks as they come up.

The hours for this job will be between 1-10pm CDT from Thursday through Monday for a total of 40 hours a week with a one-hour break each day.

We are interested in a contract-to-hire relationship, and would love to bring someone on to our staff full-time.

Please reach out if this position interests you. I’d love to jump on a video call to determine your compatibility with our company.