Onbarding Rep / Messenger Chatter

Job Title:
Onboarding Representative – Content Management Agency
OF Experience Essential / CHATTING EXPERIENCE

Hourly Rate:
$5 USD/hour. Paid hourly based on time tracked.

Working Hours:
Semi-Flexible, between 10-40 hours per week depending on demand.

About Our Company:
We are a reputable Content Management Agency dedicated to providing comprehensive support and guidance to creators in the dynamic online entertainment industry. Our agency takes pride in empowering talented individuals by offering tailored solutions and administrative assistance, allowing them to focus on their creative endeavours.

We are committed to fostering a positive and inclusive environment that cultivates growth and success.

About Your Role:
As an Onboarding Representative, you will play a vital role in our agency’s operations, ensuring a seamless onboarding experience for new creators joining our platform. You will be responsible for performing various administrative and clerical duties to facilitate the integration of creators into our community.

Your attention to detail, organisational skills, and ability to multitask effectively will be critical to your success in this role.

Your Responsibilities:
1. Onboarding Support: Guide and assist new creators throughout the onboarding process, ensuring they have a clear understanding of our platform’s policies, features, and opportunities.

2. Documentation Management: Maintain accurate and up-to-date records of creators’ information and onboarding documentation using spreadsheets and other tools.

3. Communication: Serve as the primary point of contact for creators during the onboarding phase, promptly addressing inquiries, concerns, and providing professional assistance via email and other communication channels.

4. Task Management: Check in daily to review and prioritize tasks, ensuring that all necessary work is completed promptly and efficiently.

5. Flexible Working Hours: This role involves split shifts and is not a standard 9-to-5 position. You will need to be available during designated hours to accommodate the needs of creators in different time zones.
6. Spreadsheet Management: Proficiently manage spreadsheets to organize and track onboarding progress, creator details, and other relevant information.

7. Industry Familiarity: Comfortably navigate and work in the online entertainment industry, adhering to the confidentiality and professionalism required in this unique field.

Note 1: You will be required to use slack for this role, as this is where the company communicates internally, and with its clients

Note 2: You will be provided with a comprehensive video training teaching you how to perform your role, along with initial instruction from a manager whilst you learn and understand your duties.

Prior Work Experience Requirements:
– Excellent written proficiency in English, and the ability to understand spoken english,  to effectively communicate with creators and internal stakeholders.

– Demonstrated ability to multitask effectively, prioritise assignments, and meet deadlines in a fast-paced environment.

– Strong spreadsheet management skills, including data entry and organisation

– Previous experience in an administrative or clerical role, preferably involving customer support or onboarding processes.

Conclusion:
Join our dynamic team and contribute to the success of creators in the online entertainment industry.

Please take care when answering the questions you will be required to for this role. We read every single answer thoroughly, and will be conducting our shortlisting process exclusively based on these answers, and nothing else. If it looks like your application is copy pasted for other similar roles, you will immediately be disqualified. Please take time in writing your application.

Apply now and be a part of our supportive and inclusive community!
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Questions to answer:
1. Please tell us what you believe we mean by O F, without saying exactly what it is.
2. Describe in your own words what you think this job is. Do not copy and paste our job description.
3. Describe your recent experience with similar projects, and proof that you would be a good fit for this role.
4. Provide proof that you are excellent with customer service and spreadsheet management
5. What is your current availability in hours per week and semi-flexible shift times, understanding USA/AUS timezones and the detail provided in the job post?