Freelance Customer Account Manager

We are seeking a skilled Freelance Customer Account Manager to join our team. As a Customer Account Manager, you will be responsible for building and maintaining strong relationships with our clients. You will be the primary point of contact for their needs and will work closely with our sales and support teams to ensure customer satisfaction. The ideal candidate has excellent communication and problem-solving skills, a strong attention to detail, and a customer-centric mindset. This is a remote position that offers flexible hours and the opportunity to work with an exciting and dynamic team.

Responsibilities:
– Provide exceptional customer service to our clients
– Serve as the main point of contact for all customer inquiries and requests
– Understand clients’ goals and objectives and provide tailored solutions
– Track and report on customer account activities and progress
– Collaborate with internal teams to meet customer needs

Requirements:
– Proven experience as a Customer Account Manager or similar role
– Excellent communication and interpersonal skills
– Strong organizational and time management abilities
– Customer-focused mindset
– Proficient in CRM software
– Ability to work independently and remotely

Join our team and help us deliver an outstanding customer experience!

Offers

audu

Dear Erika,
I am writing to express my interest in the Freelance Customer Account Manager position at With extensive experience in customer service, sales management, operations, and financial reconciliation, I am confident in my ability to contribute effectively to your team.
In my role as a Sales Operations Agent at NerdPower, I managed solar design requests, optimized layouts, and handled contracts, ensuring accurate and timely communication. At Smile Communications Nigeria, I served as a Reconciliation Specialist, improving financial accuracy and operational efficiency through meticulous cash sales reconciliation and account management.
I have a proven track record in sales administration, retail management, and operations management. Notably, I led a team of 250 individuals as a Sales Administrator, managing a budget of 2 million and achieving a 30% revenue increase in three months. My technical skills include proficiency in CRM software like Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics 365, and Pipedrive.
I hold a Bachelor’s degree in Sociology from Kogi State University and am a Certified Customer Service Professional (ACICRM). I am excited about the opportunity to bring my expertise to [Company’s Name] and contribute to your success.

Thank you for considering my application. I look forward to discussing how my background and skills align with your needs.

Best,
Audu Abass
[LinkedIn Profile]
https://www.linkedin.com/in/audu-abass-1121a395 [email protected]

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