Experienced Short-Term Rental Virtual Assistant (Hostaway)

The virtual assistant/assistant property manager assists the property manager with all things related to short-term rental guest management, including day-to-day guest communications, setting up cleaning and maintenance, and assisting with other related work. This will primarily be through Airbnb but other channels as well, such as Hostaway, VRBO, Booking.com and more.

– Communicate with and answer requests for guests professionally and promptly
– Screen new Airbnb guests, including research and asking them questions to ensure safety
– Arrange for cleaning of units, ordering of supplies and other related guest management tasks
– Communicate with property owners for any issues
– Perform research on an as-needed basis for property manager
– Support property manager with other tasks, including creation of new listings, managing PMS software (Hostaway), tracking expenses, payment resolutions, guest sourcing (all items that will be trained on)
– Prepare monthly reconciliation of profit and loss for each unit

Note that this is a demanding role with availability needed throughout the day with a quick response time. Immediate opportunity for long-term growth as the business continues to grow, with potential for ownership of many day-to-day aspects of the business.

Ideal candidate would have prior short-term rental experience, experienced with Hostaway, a professional but friendly tone, a quick learner, and a detailed oriented person with a desire to grow.



Hi Peter,

The responsibilities attached to this role aligns with my skill setup and experiences. As a virtual assistant, I can respond to emails, phonecalls, support our clients on chats, manage calendar, schedule appointments, prepare documents, presentations and reports etc. I am proficent in Microsoft office and Google suit, great multi tasking ability and a good written and oral communication skill in English. Great working in a fast pace environment and teams.

I can handle other administrative and customer support tasks with deligence and attention to details

I am available for a quick call so that I could share more about how my skill set will help your business.

Best regard


Hi Peter,

I’ve read your listing and believe I would be a good fit for the role you’re seeking.

I spent a few years managing a large holiday rental and have a good idea of the work it entails.

Whilst I’m not currently familiar with Hostaway, I’ve learnt many new softwares over the years and I’m confident I’ll have no problem picking this one up as well.

Feel free to contact me here or by email with the address in the resume I’ve linked below.

I look forward to speaking to you and discussing whether I would be a suitable fit for the role.

Thank you,


I can create a seamless property management solution for your Airbnb rental properties, ensuring a smooth guest experience and taking care of all coordination tasks. With extensive experience in this field, including working for Airbnb, I am well-equipped to handle tasks such as sending check-in details, providing customer service for guests, managing the calendar and bookings, coordinating with cleaners and maintenance, and utilizing third-party tools.

In my previous roles, I have developed strong relationships with property owners and guests alike, and have consistently received positive feedback for my professionalism, attention to detail, and exceptional customer service. I am confident that my experience and skill set make me an excellent fit for this position.

I would love to get together and talk through your project and what’s important to you. Are you free for a call now?

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