Email & Chat Support Agent in English

We have two online retail companies that are both Australia based: one is an established and well known gym apparel worldwide and the other is our swimwear apparel that is highly recognized worldwide as the number 1 in swimwear clothing.

Project overview:
We’re looking for an experienced customer support agent to provide professional, timely and friendly service through our email and live-chat channels. This person should have a passion for helping others & always put the customer first.

We aim to respond to all customer enquiries within the same business day, so the successful applicant will need to be punctual & reliable.

This project requires:
– Customer support experience in a fast-paced environment
– Fluent writing skills in English
– Experience using Shopify
– Work well in a team

In your proposal, please share your experience(s) & availability to commit.

Applicants

Juliana

Hi! My name is Juliana, I am an Administrative Coordinator working as a VA. Skilled in Process Optimization and a strong Project Management Professional.
I love to organize! Projects, Workflows, and Ideas!
I believe that an organized and happy work environment makes everything better and success comes from happy and creative minds!

Best,
Juliana Bittencourt
+49 15140782737
[email protected]

Ellen Achacoso

Hi!

Good day!
Warmest greetings!

My experience and qualification are closely matching with
the job responsibilities mentioned.

Been working on this field for almost 3 years already.

I look forward to hearing from you.

Kind regards,
Ellen Grace Rotoras Achacoso
+639383050847
[email protected]
skype: live:.cid.d7297c411ea28561

Maureen Cher

Hi,

I am Maureen Cher E. Gatus. Mau for short. but will be your long term employee.

I am the one you’re looking for not only because I am equipped with professional skills which are effective for communication -but my extensive admin skills.

My background includes Customer Service and Technical Support. I already handle international voice accounts (Retail Account, Telecommunications Account, and Financial Account).

Herein attached link is my cv and portfolio:
CV: file:///C:/Users/DELL/Documents/Gatus,MaureenCherE.pdf

Portfolio:
file:///C:/Users/DELL/Downloads/Gatus,MaureenCherE,-Portfolio.pdf

Edazile

Hi my name is Edazile Bandoy,
I am one of those aspiring applicants who would like to apply as a Virtual Assistant, I also want to use my resources and knowledge in this industry, I am a college undergraduate with a major in BS Tourism Management. I established and grew my passion for traveling. One of the courses that fascinated me most was Computer Engineering.

I’ll give you some sort of my working experience and first of that is
VXI Global holdings as a customer service representative from Nov 2016 – Sept 2017.
I stop working from oct 2017 up until January 2018 Due to medical issues, however I get back and applied to Alorica Davao as a Retention specialist from January 2018 – July 2018, however I decide to resign due to personal reason. However, I got back on BPO industry on December 2018 at Sutherland global Davao as a Billing and sales representative I handle US TELCO account after almost 3 yrs. working on Sutherland another opportunity came in and that became the reason why I resign however I do really love my job there as a Billing and sales representative. And now currently I am at Concentrix Davao as a Content Moderator Since Aug 2021.

I am confident that my experiences and resources are reliable for a work at home set-up. I am hoping that I will be given a chance to be part of your team very soon.

If you’ve come across my profile, I would love to connect and learn more about opportunities at your organization.

JANICA

Hello,

I’m the one you’ve been looking for! I’m your multi-talented virtual assistant, and I’m here to help you! I am confident that I am the best candidate for the job. I am a skilled virtual assistant who can help you with your virtual assistance need.

I can utilize Google Docs and Spreadsheets to enter data, manage your Google Drive and Google Calendar, handle your emails, and make appointments with internal and external clients via email. I’m also skilled at conducting internet research, creating and organizing leads, and I speak English fluently.

I can manage and market social media accounts on sites such as Facebook, Twitter, Instagram, Tumblr, Reddit, Google Bloggers, Google Plus, WordPress, and Linkedin. I can also write a blog post with keyword-related tags, produce an amusing and fascinating blog article, and build backlinks for your SEO.

I’m an enthusiastic Virtual Assistant. I am available to work with you for 40 hours each week.
Thank you in advance for your thoughts and attention.

I’m excited to collaborate with you!

Juan Carlos Garcia

Hi, my name is Juan and I have over 6 years of experience working with US-based companies. I have worked with digital marketing, translation, and customer service. I’m fluent in English and Spanish. My email is [email protected], in case you want to contact me. Thanks

Marie Antoniette

Hi Robert,

Hope this message reaches you well.

Over the 13 years of working with different business environments here in the UAE, I have the confidence to say that I have learned and dealt with a lot of skills that would make me fit into the job responsibilities that this Job requires.

Having been involved with different type of people, I have coped up to team up with different kinds of personality and situations that makes me more effective and initiated to do better in anything and everything that I wanted to get myself involve with.

If you so ever consider me to take the post I can be reached through [email protected]

Thank you and Best Regards,

Marie

Elli

Hi Robert,
I have had over 20 years experience in the aftermarket customer service sector both on a retail and corporate level and if you read the extract below from my CV, i think you will find i am aptly suited to this role and have all the necessary skills to perform the tasks well:-
[…dedicated to Fleet owners / operators, my main duties are to investigate all aftermarket fleet enquiries in a professional and efficient manner, and resolve queries / fleet complaints to a satisfactory conclusion, with great emphasis focused on customer care and integrity of the business. This will include investigating and escalating the more difficult cases as appropriate to Ford management and / or make decisions on behalf of Ford management. Enquiries are by email or telephone, so excellent written communication and telephone skills are required at all times, with occasional face-to-face visits and introductions from our larger Fleet customers. Proficient use of all Ford databases are required and due to my knowledge and expertise taken control of monitoring our dedicated inbox which is the central point of contact for all enquiries used by our fleet customers, Ford dealers and other areas both internally and externally. I am responsible for manning this inbox at all times and making sure it is covered in my absence. This includes logging all communication, responding to emails in an efficient and timely manner and distributing emails to the rest of the team to handle and highlighting any sensitive issues separately. Other duties include assisting colleagues / members of the team with advice and guidance in effectively responding / resolving fleet enquiries.
I am also tasked with a mentoring and training role on the support bridge, an online video / chat service for newer members of the team, to provide live training support on effectively handling and resolving cases, both verbally and in written communication…]
I look forward to hearing from you further in this capacity.

alia

Hello Robert,
I see that I make a great fit for this role.
As an executive assistant, I support day-to-day operational functions by working collaboratively with C-level management, and comprehensive administrative knowledge to achieve maximum operational impacts, converse time and boost efficiency.

Aliaa Kotp, [10/18/2022 1:03 AM]
I am a senior task-driven Executive Assistant with 4+ years of experience of administrative experience in managing clients’ daily operations. equipped with exceptional ability to facilitate all aspects of internal and external communication.

Kindly contact me if there’s a good fit at: [email protected]

Muhammad Nouman

Experienced client manager with a demonstrated history of working in the IT & Marketing Industry. Skilled in Customer Support and Coordination, Information Technology, Technical know-how and Operations.

Denzel

Good Day Robert!

My name is Denzel and I am writing this letter to express my interest in the open position for an Email and Chat Support Agent(English).

I am confident that I have the necessary skills to handle the unique challenges presented to the position given my 6 years of experience in the BPO Industry and 4 years as a Virtual Assistant.
I have proven myself as a team member, a quality analyst, and a team leader.

I have 2 years, almost 3 years of experience as an Email and Chat support Agent for the World’s leading brand’s online store answering general inquiries and providing sales advise basing on the customer’s best interest through probing.
I also have 2 years of experience as a Senior Customer Experience Specialist for CakeCraftCompany via Call, Email, and Chat(Instagram/Facebook/Zendesk Chat)

With my experience under the same line as the requirement for the job, I’m confident that I am very good fit for the position.

I look forward to having an opportunity to converse with you about the possibilities that I can bring to your organization.

Sheena Marie

Good day!

Going through the job description, I can be of help to your growing business.
I do have a year of experience in E-commerce CSR (email & chat). The tools and software I used are Gorgias, HelpScout, and Shopify.

Currently, I need a full-time job, the sooner the better.

I am looking forward to joining your team!

Jezzreel

Hello Robert,

As an experienced Customer Relationship Executive, I bring a comprehensive set of skills that I believe will be valuable to your company. My interpersonal, people-centric nature and compassion have afforded me excellent decision-making skills.
I am excited to contribute my talents and proficiency in communication to your team efforts. I would appreciate the opportunity to interview at your earliest convenience for a more in-depth illustration of my work history and accomplishments. I think I would be a great addition to your team.

Ian

Hi Robert,

I hope you’re doing fantastic! This project sounds exhilarating.

I know it can be a rough patch to find the right candidate for this role who:
-has the skills, experience, and value you need,
-who is motivated to work closely with you,
-and whom you can trust to get the job done RIGHT, the FIRST time.

So if you are looking for a motivated, safe set of hands to take the weight of this role off your shoulders and work with you to get this job done right, then let’s chat!

And oh, just a snippet of my career background. I was part of an e-commerce agency as a CS agent(Shopify) for over two years specializing in helping customers order issues about the product they received. These include but are not limited to:

-New items inquiries
-Order ship date
-Order delivery date
-Order replacement, to some extent, a refund.
-and even fix some technical issues with their Shopify account.

Working in the company, I honed my technical skill, which is also a fundamental requirement of this role.

Also, did I mention that 40 hours/week, Mondays – Saturdays work well for me? Any 9-5 schedule for any of those days works well, too. I can’t wait to learn more about your business and the products you offer!

Looking forward,
Ian

PS:
I must say your business sounds enticing! And I’m pretty sure those gym and swimwear apparels look prepossessing whether online or in actuality.

Josephine

Hi Robert,

I am an Australia based Virtual Assistant. I have worked in administration and customer service for the better part of 8 years.
I am familiar with shopify, having used it for personal reasons in the past.
I can commit to 9-5 hours Mon-Fri for the foreseeable future.
Please see my website for more information regarding my services and pricing: https://www.jbvirtualassistants.com.au/
I feel that this job would suit my skillset and I look forward to hearing from you.

Thanks
Josephine

Lyka

Hi Robert,

I read your job post and I think I am the one you are looking for. My experience as an eCommerce Customer Service VA makes me an ideal fit for the position.

I started off my career as an email support representative in a call center company (UBER ride-sharing app) for almost two years when I was recognized for my high customer satisfaction scores. After that job, I ventured into work-from-home jobs, and my first experience as a VA was part-time for an eCommerce print-on-demand company. I performed order management and customer service tasks for three Etsy stores that drop-ship print-on-demand products.

Furthermore, I have worked years as a Shopify Customer Support for successful drop-shipping stores. These companies sell jewelries, slimming products, dental care, hair care, beauty needs, clothing items, and more. Although I do not have experience with Gorgias, I still provided customer support through different channels such as Skype, Gmail, Zendesk, Zoho Mail, Freshdesk, Groove, Tidio live chat, and SMS. Most of the concerns I have handled were shipping & delivery issues, order and shipping information changes, product questions, returns, and refunds. I also handled order management for the Shopify stores and chargebacks in Shopify, PayPal, and Klarna. I am proficient in using Google Suite and Microsoft Office.

Here is the link to my resume: https://docs.google.com/document/d/1UaMW2QagYjUnLYYZm9zjPvhSrzZ2s19o7ZmyTq_SkLE/edit?usp=sharing

I can work 40 hours per week, within 6pm-4am EST. I would appreciate the opportunity to discuss this position and my qualifications with you. My Skype ID is castrolyka12. Thank you for your consideration of my application, and I look forward to hearing from you soon.

Sincerely,
Lyka Castro

Isma

Hi Robert,

I’m Isma, a Customer Service Agent extraordinaire with 5 years of experience in online customer service under my belt.

I’m great at engaging with customers, investigating and solving issues, and communicating solutions. I’ve worked with e-commerce, SaaS, and tech clients from all over the globe.

Please kindly check my LinkedIn page here https://www.linkedin.com/in/ismanoor/ and I hope you’ll grant me an interview to discuss how I could contribute to your team.

Thank you, and have a good one!

Mark

Hello Robert,

I’m Mark, from the Philippines. I’ve been a chat support specialist for almost two years an I’m writing to express my interest in your customer service position. I have two years of providing professional, efficient and excellent E-mail and Chat Customer Service Support..Being an customer service especialst it’s not only about the quantity of message we send out to our customers but also the quality of our message should not be compremized.
One of my best strenghts is I’m punctual and reliable, and also can work in a fast-paced environment and respond to all customer inquiries within the same business day.

Please consider my application for your customer service position. I’m confident that I will be a great addition to your team and I look forward to meeting you and working with you.

Regards,
Mark Tabao

Steven Pabillan

Hello there,

First of all, I just want to say that you’re always blessed.

I see you need someone who can provide professional, timely, and friendly service through our email and live-chat channels. At the same time, have a passion for helping others & always put the customer first.

Wait, I think I just forgot to introduce myself, LOL, my name’s Steven Pabillan, and I’m your Email and Chat Support expert!

That being said, if you would like to know more about me and what else I can do. You can also access my website at http://www.adverticalpro.com

Please don’t hesitate to contact me through my email: [email protected]l.com

I’d love to hop on a call with you and learn more about your company!

Best,
Steven

Boluwarin Abidogun

Hello Robert,
I am Boluwarin, a Professional Remote Customer Support Personnel with more than 3 years experience, I will like to work with your brand as an Email and Chat Support Agent.
I am calm, dedicated to work, empathetic, friendly, detail oriented, prompt and I have good communication and problem solving skills coupled with the zest to acquire new knowledge.

I look forward to working with your organization of repute, ensuring that customers are attended to in a professional and timely manner with the aim of attaining customers satisfaction.

I am available to start immediately and can work for 30 hours weekly (if you need more than this, we can discuss it).
I would like to know the CRM tools you use, do you have scripts that you use in communicating with customers?
Have you generated FAQ’s that customers can easily refer to? What is the name of your brand?

I look forward to getting incorporated into your well esteemed organization and I will like to hear from you soon via email, here is my email address: [email protected]. Thank you.

Kind regards,
Boluwarin.

Aikes

Hi Robert,
I hope all is well with you. I’m very interested with this job post as this is very aligned with my 13 yrs worth of experience on the customer service line of business.
I know for a fact that there are others who presented themselves well and provided you with their credentials right of the bat. However, in my case as customer service rep, I am quite hesitant to do that.
The spot light should be with you and the company, how do you envision your VA doing this role? What are the deliverables? From there we can talk if I am the best fit for this job.
Shoot me a message using:
Email address: [email protected]
Whatsapp me:
+639163756978
Skype – live:.cid.518ff6db7f075043

Looking forward to hearing from you!

Margerie Joyce

This is Margerie! I have been rocking this home-based career since 2014, and I am working remotely servicing global clients as an independent contractor.

This is my personal website: https://mjpalmiano.wixsite.com/outsource

Please connect with me via email. Thank you.

TAMI-LEIGH

Hi Robert,
I trust you are doing great!

I am writing to apply for the Email & Chat Support Agent position.

I am a Sales Engineer by day and a Virtual Assistant professional with two years of experience in virtual customer support. I recently earned a Master of Business Administration which has been assisting me in my job.

I am energetic and team-oriented with the ability to provide support and advice to customers and co-workers. I have excellent verbal skills with the ability to communicate my thoughts and information in a clear and easy-to-understand manner. I also have excellent writing skills with the ability to accurately and thoroughly record all information and correspondences. I possess active listening skills with the ability to listen to what the client is saying in order to determine exactly what the problem is and to get an idea of what may have caused the problem to occur. I have outstanding troubleshooting skills with the ability to determine the source of problems and then I can find the best solution to get the system back up and running smoothly again.

I believe in providing the best possible service to everyone I encounter by taking that extra step to ensure they are satisfied before the conversation ends.

This quality service combined with my experience and skills makes me the perfect candidate for this position.

Looking forward to hearing from you. I can be reached at [email protected].

Thank you for your time.

Regards,
Your next Email & Chat Support Agent.

Hilde Bakx

Dear Robert,

I came across your job opening, and I believe that I can help you out with the position of Email & Chat support agent!

My name is Hilde and I work as the Head of Operations for Globawork (www.globawork.nl). We are a remote commercial service supplier and link, amongst others, Virtual Assistants to companies for which they work 100% remote. Our VA’s are highly educated and experienced native Dutch talents, with all of them speaking fluently English and even French, German, Spanish or Arabic, who have emigrated to third world countries.

Because of this emigration, we pay them above the average wage in their new home country while still securing the best price for our clients. As you can see on the website, one hour of skilled VA-work costs 20 euro (excl taxes), which makes Globawork the most affordable Virtual Assistant service in Europe. Also, you do not have to deal with searching and hiring your new talent, as they will be employed by Globawork! I have VA’s living all over the world, from South- and Central America, to Africa and Asia so I can help you have people working around the clock.

According to your post, you are looking for a VA who can help you grow your business. I have multiple Virtual Assistants ready to go that are organized, focused, proactive, indepedent and fast learners. I am positive that I can provide you which a VA that will meet all your requirements.

I would love to chat and see what we can do for each other. Feel free to check our website and send me a WhatsApp (+31651822306) or email ([email protected]) to discuss further.

Best regards,
Hilde Bakx

Sara Falcon

Hi Robert, greetings. I have 2 years of experience as a virtual assistant for Ecommerce. I have worked managing the customer service area for different online stores in USA and Spain. I have experience in the use of instant chat messaging, email and direct messages from social networks, tools through which I give support to different customers, providing a polite and professional treatment, but above all always making sure to understand their requirements, in order to give them a quick and effective response, also maintaining empathy and giving them a personalized treatment, they feel that they are really being heard and that their doubts, incidents, etc., will be really solved.

I also have knowledge in the office automation area, both the microsoft suite and google docs. I also have intermediate to advanced knowledge in the Shopify CMS, I know how the products section works, orders and the frontend part of the store.

I have usually worked together with a team of people, so I can quickly adapt to all the dynamics they handle.

I can work for any time zone and I have immediate availability.

Hello Robert,

I am highly interested in the position. I have 3 years and a half of experience as a Customer Service Representative in emails, calls, and chats. I have attached the link to my resume for reference. Thank you so much.

https://www.canva.com/design/DAE-49VacAQ/4QqIBHhJsVWf-ycp95QlJg/view?utm_content=DAE-49VacAQ&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton

Kind Regards,
Febwaren C.

Nicole D.

Hello Robert,

I would love to express my interest in your job posting,

I have lots of experience working with many different customers including individuals as well as businesses in the import-export and sea shipping industries in the role of customer services and documentation staff, I believe I completely fit your criteria.

I am well suited for teamwork and aiming forward to be a key element in your organization

I am willing to commit and work for the long term. Thank you for taking your valuable time to view my introduction.

Best Regards,
Nicole D.

Kayode

Hello Robert,

I have read through your job posting and I believe that my more than four (4) years experience with Customer Service Support, specifically in the Email, Phone and Chat space, makes me the best match for this position.

In my previous job at Truth-Tech Multi-purpose Company, I did the following,
• Maintained a positive, empathetic, and professional attitude toward customers at all times.
• Responded promptly to customer inquiries.
• Communicated with customers through various channels of emails,chats and calls
• Acknowledged and resolved customer complaints within 24 hours.
• Processed orders, forms, applications, and requests of customers.
• Kept records of customer interactions, transactions, comments, and complaints.
• Communicated and coordinated with colleagues on improving customer feedback.
• Provided feedback on the efficiency of the customer service process.
• Managed a team of junior customer service representatives.
• Ensured customer satisfaction and provide professional customer support.

I truly enjoyed what I was doing, which is what drew me to this position with your company. I would love to bring the Customer Service, Email, Live Chat support and Proficient English writing skills, Shopify and team player skillI to this position.

I am open to working with your firm Immediately.
Kindly contact me in my inbox, and we will discuss the project further.
I am always available for an interview anytime.

Kind regards,
Kayode D.

Racheal Onebunne

Dear Robert,

I would love to help you increase the output of your swimwear and gym clothing brand through my outstanding customer service. I have over 6 years of experience working as a Customer Service Representative in a Gaming shop. I was able to build good customer relationships through empathy and giving a personalized experience to the customers.

I will help improve customer retention by making each customer feel valued and appreciated. I understand the importance of punctuality in every business, which makes me provide prompt responses to customers which helps in building trust. I enjoy working with a team of people from diverse backgrounds who share a common goal. I am available to commit to this role. I am also available during Australian business time.

Kindly send me a link to schedule an interview with you to discuss more on this.

Warm regards,
Rachael.

Victor Asemebo

Hello Robert,

I came across your advertisement for an Email and chat support agent, and I’d love to pitch in!

I am a dedicated professional with solid communication and interpersonal skills. My experience spans accross offering virtual assistance, chat support, and drafting newsletters for global organisations.

If you are looking for someone with empathy, work ethic, professionalism, a growth mindset, and a team player, then I am your ideal candidate.

I’d love to hear more about the project and my suitability for the role. Kindly shoot me a message so that we may discuss further details about the project.

I’m looking forward to hearing from you.

Warm regards.

Toluwalafe

Hi Robert,

I have thoroughly read your job description and I understand that you need an experienced customer support agent to provide professional, timely, and friendly service through your email and live-chat channels for your two online retail companies.

Why am I your best choice for this role?

I have about 5 years of experience working as an administrative assistant with expertise in customer service and data entry, As an administrative assistant in my past workplaces, I collaborate with the CEO and team members to perform data entry, calendar and email management, appointment and scheduling and also a top-notch customer service through inbound calls, tickets from Zendesk, emails, and chats from our various media channels.

My careful attention to detail, excellent communication, and time management skills which are important attributes of a customer service representative have always enabled me to complete my assigned assignment with the utmost effectiveness.

I have excellent communication in English, I have experience with Shopify, and also a great team player.

I will help provide excellent customer support for your online retail companies by having a thorough knowledge of your inventory, services, and products to help customers make the best choices, and also help them resolve or escalate questions, complaints, and issues.

I’m punctual and reliable, and also can work in a fast-paced environment and respond to all customer inquiries within the same business day.

I also have practical knowledge of work tools like Zoom, Slack, Click up, Calendy, Monday.com, Trello, HubSpot, Microsoft Office, and Google suites.

I’m available to commit and work for a long term.

It would be a privilege to be able to utilize my skills as your new email and chat support agent.

I’m confident that I will be a great addition to your team and I look forward to meeting you and working with you.

Regards,
Toluwalafe Hannah.

Asfia

Hello Robert,

I’m writing to express my interest in your customer service position. I have 3+ years of providing professional, efficient and excellent E-mail and Chat Customer Service Support. I am energetic and team oriented with the ability to provide support and advice to customers and co-workers.

Please consider my application for your customer service position. I can join immediately.

Regards,
Asfia

Rosellie Torrecampo

Hi Robert,

Good day!
My name is Rosellie and you can call me Rose. I am an E-Commerce, Administrative VA, and a Project Manager from Philippines. I was previously a Project Engineer-Supervisor in which I handle multiple projects and empowered a team of people. Due to my previous work, I have 5 years of relative experience in customer service. I also have experience making a Shopify account. I am a team player and would love to be part of your team. I am available from 7AM – 2PM Australian Eastern Standard Time (AEST).

You can visit my website for more details:
rosellietorrecampo.wordpress.com

Hoping we could discuss more.

Sincerely,
Rosellie

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