Customer Success Agent - Full-Time and Long-Term contract

Hi there! We are, an officially listed Shopify expert team based internationally. Founded in 2015, we have established ourselves as #1 place for brands on Shopify to outsource their development and design projects of all sizes and complexity.

We are looking for a Customer Success Agent to respond to incoming leads and customer requests and manage the relationships with potential and existing customers. A Customer Success Agent is expected to understand the customers’ needs, establish an emotional bond between the Company and the customers, and make the customer experience with the Company’s products and services as smooth and positive as possible.

We need a team member that wants to grow with us, by doing something challenging and valuable in the Shopify and eCommerce space. We need a go-getter who is able to effectively solve customers’ issues and positively represent the company in every interaction, someone who wants to dive deep into the world of Shopify, and deliver exceptional service to our clients. The position also requires some technical experience/background as most of the inquiries are HTML/CSS functionality related.

Duties and tasks:

– Interact with potential and existing customers via email and live chat to provide personalized responses to customers’ Shopify project requests and answer questions about the company’s products and services;
– Evaluate customers’ requests to understand if the company can offer an appropriate solution;
– Process received payments and set up projects for implementation by developers;
– Work with escalations and customer retention;
– Handle high-priority client write-ins (refund requests, chargebacks/disputes);
– Actively take part in marketing and sales driving procedures;
– Participate in projects attracting new partners and affiliates;
– Contribute to Company’s database of internal processes;
– Make suggestions to improve customer interaction with the company.

Skill and Knowledge Qualifications:

– Perfect command of written English;
– Great communication skills;
– Analytical mindset;
– Negotiating skills, ability to effectively work with unhappy customers;
– Knowledge of customer service principles and practices;
– Willingness to cooperate with others and work to the greater good;
– Organization and time management;
– Resourcefulness and consistency;
– Understanding of CSS/HTML;
– Solid understanding of eCommerce functionality;
– Shopify experience an asset (but not necessary);

What’s in it for you:

– Undisrupted flow of tasks and clients for your skill development;
– Constant support by coordinators and teammates;
– Internal training and constant access to our training materials;
– Steady and predictable compensation;
– Daily communication with our international team via internal communication platform;
– Awesome team and healthy work environment;
– Opportunity to work in the comfort of your home office;
– For long-term contractors – paid vacation, access to medical fund, equipment fund and other nice perks.

The work is fully remote, 40hrs/week, Monday to Friday. The shift is in the day hours of CET(UTC+2) and ET(UTC-4) time zones and may rotate between CET and ET hours on a weekly basis.

If that sounds like something you would like to be part of, please contact us!


John Norman

Hi! I am John Norman D. Tesorio, 29 years old, from Philippines. I have a bachelor’s degree in Hotel and Restaurant Management. I have a 6 years and 6 months experience in a customer service industry (Casino) and a 5 months and counting experience in a BPO industry.

I am fit for the job because, I have the best experience in a customer service industry. I have an excellent communication skills. I can work under pressure , I can work with less supervision, I am very versatile and also I would love to showcase my experience and knowledge. I have a great knowledge when it comes to technology, I can catch up easily and willing to learn. I am a great working on a fast paced environment.

I would love to hear a feed back from you. Thank you.

Email: [email protected]
Whatsapp: +639611271541


Hello, Abel!

I’m Alicia Ricci Sta Ana, 23 years old with three years of valuable experience in the BPO industry, where I served on an international account. In my previous role, I had the privilege of interacting with 150 customers daily, providing top-notch customer service. I am excited about the opportunity to bring my skills and dedication to this role and contribute to the success of your team.

I’m free for an immediate interview just, you can reach me out thru: [email protected]

Best Regards,
Alicia Sta Ana


Hi Abel, I see you need a customer agent who is skilled at customer satisfaction, communication etiquette, customer service , product knowledge and online chat support. Lucky you because I can handle this and more.

I am very good at responding to emails and phone calls. From answering questions about a company’s products or services to organizing and planning, helping customers with complaints and questions, Processing orders and transactions, documentation and report writing, managing customers contact lists, Collecting and analyzing customer feedback, responding to product or company reviews , creating an account for new customers and addressing customers inquiries.

I would love to get together and discuss your project and what is important to you.

Please reach me [email protected]

Ayesha Miller

It is with great interest that I submit my application for the position of Customer Success Agent for With my experience being customer focused, I am very familiar with the undertakings of the position which I seek as I have been in the BPO industry for 4years where I started as a HR representative.

As an analytical and dynamic individual, who has a proven history of exceeding expectations through performance, I am confident I am capable of participating and impacting considerably the ongoing operational success of your organization.

With my experience and knowledge, in customer service I am well prepared to provide experiences for every client. My excellent communication skills enable me to actively listen to customer needs address inquiries effectively. Provide concise information. I am adept at diffusing situations and handling interactions with empathy and patience ensuring customer satisfaction and building loyalty. I am proficient in using customer relationship management (CRM) systems excelling at managing customer data tracking interactions and offering personalized solutions. My strong problem-solving abilities allow me to analyze issues identify their root causes and implement strategies for prompt resolution. Furthermore, my commitment, to improvement motivates me to stay updated on industry trends so that I can anticipate customer preferences and offer assistance. Through my skills and expertise, I consistently uphold a standard of excellence in providing customer service while fostering positive relationships that drive the success of any organization.




I’m Julian Pangilinan, and I look forward to our future collaboration.

I currently hold a travel account job in the BPO sector. I assist other businesses by assisting them in creating trip itineraries or making necessary revisions to them as per their preferences.

I have experience in the customer service sector, and I think my adaptability and knowledge would be a fantastic value to your business.

awaiting your response with interest.



As an experienced virtual assistant with a strong background in LinkedIn management for a startup CEO in the WhatsApp chatbot space, I believe I’m the perfect fit for the Customer Success Agent position at

During my tenure, I achieved remarkable results, generating 11k impressions in less than a week and increasing search appearances by 1.5 times. I also managed email communications and delivered exceptional customer support.

Your dynamic and challenging role aligns perfectly with my passion learn and implement to achieve stellar results. I thrive in solving customer issues, fostering positive relationships, and representing companies with utmost professionalism. My technical expertise in HTML/CSS and an understanding of eCommerce functionality will be invaluable assets in this role.

I look forward to contributing to your success and growing alongside your team. With my perfect command of written English, communication skills, and resourcefulness, I’m eager to provide personalized and effective customer experiences.

Thank you for considering my application. Let’s create magic in the Shopify universe together!

My Portfolio:

My LinekedIn:

Best regards,


I am open to work remotely as a customer success agent position. I enjoy helping people, I love acquiring new knowledge and quite ambitious.

As a customer support representative of a Facebook market group for over 5 years, I have a proven track record of resolving customer issues and complaints in a timely and efficient manner.
Promoting the group and its products and services in a positive and professional manner.. just to mention but a few.

I have experience in the use of Appllo, Hubspot, Zendesk, Freshdesk, Intercom, Trello, Acuity and some many other CRM tools necessary for this position.

I am open for interview and hiring. I look forward to hearing from you.

Muhammad Haji

Hi Abel I know you want a person who just can handle all types of customers according to there needs I would love to work with your team kindly consider me for this job I want to help you by helping myself let’s connect this will be a great opportunity for me I would love to work with your team

Simon Peter

experienced in customer service and data analysis to draw insights. Competent and reliable worker


With 7 years of extensive experience in the virtual assistance field, I am excited to apply my skills and expertise to contribute to the success of your team.

Throughout my career, I have had the privilege of working with diverse clients and industries, including real estate, hospitality, healthcare, e-commerce, and mental wellness.

As a result, I have honed my abilities in inbox cleaning, community management, project organization, social media management, customer support, tech support, and copywriting.

In my previous roles, I have demonstrated a proactive and resourceful approach to problem-solving, which has significantly improved operational efficiency and client satisfaction. Additionally, maintaining clear communication and strong professional relationships has been instrumental in achieving project goals and exceeding client expectations.

Thank you for considering my application. I would welcome the chance to discuss how my abilities can be a contribution. Please feel free to contact me at (+1) 678-726-8627 or [email protected] to schedule a conversation.

Chyna T.


Hi, I have listed my past working experience here within this details.
I have worked as a :
1)Software Engineer -QA intern
Aegis Software Pvt Ltd /Kathmandu / January, 2023 – April, 2023
–>Tested modules of Hotel Management System
–>Written Test Cases and carried out rigorous
–> Got familiar with HTML/CSS
2)Digital Marketing Executive
R.D. Suppliers Pvt Ltd / Kathmandu / August, 2022 – October, 2022
–>Developed a website for the company through WordPress( and managed
the inventory of products.
–>Growth of Page followers from 2.5 k to 5K
–>Managed social media pages of the company
–>Handled ecommerce site of company

Digital Marketing Intern
Yonjan Vision / Kathmandu / April, 2022 – June, 2022
–>Measured and reported the performance of all
–>Digital marketing campaigns and assessed against
goals ROIs and KPIs.
–Handled customers with due diligence
-Acted as customer success manager for the company.

Further if you want to access my skills , I am readily available via mail.

Sagar Dahal


I am a knowledgeable, professional customer support representative with a passion for helping people, building rapport and a knack for problem-solving.

With over three years of experience in the field, I have a proven track record of resolving customer issues quickly and efficiently and achieving customer satisfaction rate of 95%.

A strong communicator, exceling at building relationships with customers and colleagues. My goal is to provide the best possible customer experience, and I am always looking for ways to improve my skills and knowledge.

I am proficient in a variety of CRM tools including Zendesk, Hubspot, and Freshdesk. I have a strong understanding of customer service best practices, and I am always looking for ways to improve my performance.

Having gone through your requirements, they match up to my daily duties and tasks which covers providing support through various communication channels, including phone, email, live chat, and other medium. I believe my experience will be beneficial to you and your business partners and I am sure to exceed your expectations.

During my last years of working I used tools such as Zendesk, Intercom, Whatsapp, Facebook, Hubspot amongst others. I also used Asana and Trello for managing tasks between my team and for my customers.

I sincerely have a lot to say, however can you reach out to me to have an interview with me.

I am open to an immediate interview and hiring and look forward to hearing from you.

Onyinye Okonkwo.

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