Customer Service Shopify Dropshopping

Dear applicant,

We run an eCommerce dropshipping business with 1 store in the Dutch market and will expand to different countries next year.

We are looking for long-term employees to join our team. There is a great deal of growth opportunity for those that consistently make a positive contribution to our company. We are seeking great candidates that will represent the company with great customer service and dedication.

So essentially this is a Customer Support job where you would have to follow a very clear process to keep our customers happy, but which will become very simple when you understand every step.

MUST HAVE KNOWLEDGE OF THESE PLATFORMS:

Gmail (gsuite) (email platform)
Shopify (eCommerce platform)
Slack (communication channel)
DeepL ( for translation)

Responsibilities:

Handling customer complaints.
Reporting on refunds/complaints.
Responding to customer emails regarding refunds, tracking numbers, FAQs.
Contributing to our documentation and improving our support processes.
Respond to all customer inquiries in a timely and accurate manner.
We maintain an ETA of 24 hours so you must reply to the emails within this timeframe.
Demonstrate a high level of professionalism at all times.

We will provide you with:

1 on 1 coaching (at start)
SOP to follow
Access to the Lead customer support to answer all your questions.

Applicant needs to:

Speak fluent English both written and verbally
Minimum 1 years of experience in Customer Support
Be available for weekly team calls (in beginning
Must be organized, motivated, and willing to learn and grow.
Available to join immediately

Be available for a minimum of 10 hours per week once you are asked to start working full-time, we will start with two weeks trial and then turn from part-time to full-time.
Not currently working for other full-time jobs

Ideally, you’ll have some experience with customer support, but ultimately we want to work with someone who loves helping people and is interested in handling customer support issues. I don’t want any inconsistency in the emails exchanged with the customer. Example: twice the same email, imprecise answer, off-topic answer, etc.

Please respond by telling me what similar experience you have had before and tell me why you think you are a good fit for this job!

I look forward to your proposal.

Thank you.

Offers

Scherujz

Dear Susan,

I am interested in applying for the position of Customer Service with your eCommerce dropshipping business.

A customer service representative for over 4 years, and promoted with high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Educated customers on special pricing opportunities and company offerings.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Demonstrated product features to align with customer needs.
Contacted new and existing customers to outline benefits of products.

Skills:
Time Management
Team Leadership
Quality Assurance
Coaching and Mentoring
Microsoft Office Suite
Microsoft Office
Multitasking and Organization
Complex Problem Solving
Performance Management
Customer Service
POS Systems and Ordering Platforms
Calm and Professional Under Pressure
Efficient and Detail-Oriented

I have knowledge on these platforms:
Gmail
Shopify
Slack

My qualifications and professional work skills would make me an ideal candidate for consideration. Together with my technical proficiency, adaptability and work ethic, I would make a valuable contribution to the team.

I appreciate you taking the time to review.
Looking forward to hearing from you.

Sincerely,

Scherujz Baid
[email protected]

Elyn Grace

Dear Susan,

I express my keen interest in the Customer Support position with your eCommerce dropshipping business.

With over 3 years of experience in Customer Support, I have a solid foundation in handling customer complaints, reporting on refunds/complaints, and responding to customer inquiries in a timely and accurate manner. I understand the importance of professionalism and consistent communication, ensuring that every interaction leaves a positive impression.

I have experience with the platforms you’ve listed, including Gmail (gsuite), Shopify, and Slack. I am well-prepared to follow your clear processes and contribute to improving your support procedures.

My rate is $750 USD, and I am available for a minimum of 10 hours per week. I am organized, motivated, and dedicated to learning and growing with your team. I am fluent in English, both written and verbally, and can participate in weekly team calls as required.

I am ready to join your team immediately, and I am not currently working for other full-time jobs. I am excited about the opportunity to work with a company that values consistent and top-notch customer service.

Thank you for considering my application. I believe I am a strong fit for this role, and I look forward to discussing my qualifications in more detail in my email: [email protected]

Best regards,

Elyn Grace

Abigail

Hi Susan,

Helping people comes natural to me. I love the idea of being considered dependable. I love it when people come to me with their problems and being able to offer practical and helpful advice. If you are looking for someone like this for your customers, I am your go-to person.

I have previous experience in customer support for a retail business. I managed email communication promptly, paid attention to details and completely avoided making any mistakes. I understand how a small mistake can affect your brand image and so staying on top of my game will be my watchword.

I am familiar with Gmail. Shopify, DeepL and Slack and ready to start work immediately. I am adaptable, a fast learner who will learn your SOP quickly and get to work.

I’m available for an interview today, please send me a message let’s chat and possibly work together. Thank you.

Regards,
Abigail Daniel
[email protected]

Remi

Hi Susan,

I’m interested in the customer support role for your drop shipping business.

The main reason I think I would be a good fit for the role you’re looking for is because my partner has her own clothing brand and I help her with everything that is not design and productions. I manage all customer correspondence on her social media,website and email. I also made and keep up to date her Shopify website myself.

There is quite a large overlap between the skills needed to take care of her business, and the skills needed for yours.

Other reasons why would fit well within the role and your team include;
-I’m a native English speaker that can write in US/UK/AU vernacular depending on what’s needed.
-I’ve held numerous similar customer facing roles in hospitality and property.
-I have experience using Slack working for an English NGO.
-I’m well versed with the DeepL translation tool.

If you are interested in my application, I would be more then happy to organise a call to further discuss my experience and how I would fit in your organisation.

Thank you for taking the time to consider my application.

Remi

Judith

I see you need an e-commerce VA who is skilled at customer satisfaction, communication etiquette, customer service , product knowledge and online chat support? Lucky you because I can handle this and more.

I can create a streamlined and efficient customer support solution for your eCommerce dropshipping business, addressing your specific needs with dedication and professionalism.

With my fluency in English, 1+ year of customer support experience, and immediate availability, I am well-prepared to handle customer complaints, respond promptly to emails, and report on refunds while maintaining a high level of professionalism. I am committed to following your clear process to ensure customer satisfaction, making your expansion into new markets a smooth experience.

My proficiency in essential platforms, including Gmail (gsuite), Shopify, Slack, and DeepL for translation, allows me to seamlessly integrate into your team. I am eager to learn and grow, open to 1-on-1 coaching, and ready to contribute to improving your support processes. Moreover, I assure you of consistent, precise, and on-topic responses in all customer interactions, eliminating any inconsistencies.

Your dedication to providing coaching, SOPs, and access to Lead customer support aligns perfectly with my commitment to delivering exceptional service. I am excited about the opportunity to join your team and help your business thrive.

I would love to get together and discuss your project and what’s important to you.

Are you free for a call now?
[email protected]

Anam

Hi Susan!

I am writing to express my strong interest in the Customer Support position with your eCommerce dropshipping business. I am confident in my ability to handle customer inquiries effectively and contribute positively to your team. Here’s why I believe I am a good fit for this role:

Shopify Expertise: I have experience with Shopify, including product uploading and writing product descriptions. I understand the platform’s functionality and can navigate it efficiently.

Customer Service Skills: I am eager to assist customers and have a keen understanding of the importance of providing excellent customer service. Handling customer complaints, addressing refund requests, and responding to inquiries are tasks I am well-prepared for.

Email Communication: I am proficient in email communication and am familiar with Gmail (gsuite). I can ensure timely responses to customer emails while maintaining a high level of professionalism.

Eager to Learn: I am highly motivated and committed to personal and professional growth. I am open to following standard operating procedures (SOP) and adapting to your company’s support processes.

Team Collaboration: I understand the value of teamwork and can effectively communicate with colleagues using platforms like Slack. Collaboration is key to delivering exceptional customer service.

Language Skills: I can fluently communicate in English, both written and verbal, which is crucial for providing clear and precise responses to customer inquiries.

Availability: I am available for weekly team calls and am ready to start immediately. I can commit to a minimum of 10 hours per week initially and am flexible to transition to full-time based on your needs.

Experience: While I may not have extensive customer support experience, I have a strong desire to help people and am dedicated to maintaining consistency in all customer interactions. I am confident in my ability to learn and excel in this role. You can contact me at [email protected]

Best Regards,
Anam

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