Customer Service Representative needed for maintaining WordPress Business Directory

We are seeking a customer service assistant with WordPress experience to join our team. This is a long-term fully remote position.

Job Duties:

– Understand and maintain all aspects of our online Business Directory, a listing of free and upgraded business listings, and our Business Memberships (paid directory listings with Facebook group perks).
– Follow workflows for businesses using 17hats.
– When a new listing comes in, approve or disapprove it, according to our specifications.
– Enhance new listings by adding SEO, assisting with descriptive text, resize images, etc.
– Schedule business welcome posts via our social media channels.
– Schedule ads for business members in our social media group.
– Schedule weekly “featured favorites” stories about businesses.
– Communicate with new business and other members of our team.
– Respond to inquiries about business membership advertising options, when requested.
– Other duties as needed.

Required skills:

– Full WordPress proficiency.
– WooCommerce experience.
– Mailchimp experience.
– Facebook social media management (ideally with experience in groups)
– Plugin research.
– Excellent computer and internet skills.
– Ability to resize and enhance images using your own graphic design software.
– Excellent written and verbal communication skills.
– English fluency and outstanding grammar, communication, and writing ability.
– Great customer service as you will be working with customers.

Additional desirable skills:

– 17hats or similar project management app
– Stripe
– CoSchedule
– Geodirectory or similar plugin experience
– Google docs
– Slack

Additionally, we are looking for someone with the following characteristics:

– Very independent (required) – doesn’t require a lot of hand-holding. We provide written and video training materials but you MUST be very comfortable with WordPress. We do not provide WordPress training.
– Creative thinker with the ability to seek out answers for his/herself independently.
– Maintains a solid representation of The Milton Scene / Milton Neighbors in emails.
– Can check-in frequently – at least 5 days per week.
– Strong attention to detail.


Varies – about 2-3 hours per week to start. Some weeks are busier than others. The number of hours may increase as we increase our business.

You will need to check in at least 5 days per week so that we stay on top of this aspect of our business.

We are located in EST.

You need a high speed internet connection that can handle zoom and google voice calls.

This is a long-term ongoing position.

To inquire:
Email [email protected]

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