Customer Service Rep for E-commerce Business

We are a successful online E-Commerce that is growing rapidly. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career – look no further.

As our CS representative, you will be responsible for

• Respond to internal and external enquiries via email or chat
• Manage customer order enquiries on Zendesk
• Manage and update Customers where required
• Provide customers with product knowledge
• Perform general administration tasks

The successful candidate will have:

• Excellent communication skills
• Natural and approachable manner
• 1-2 years’ experience with E-com customer service
• Experience with Zendesk is desirable
• Experience with MS office
• Ability to work flexibly and committed to giving 20-30
hours a week to the role
• Speaks fluent English
• Fast learner and a reliable person


John Norman

Hi! I am John Norman D. Tesorio, 29 years old, from Philippines. I have a bachelor’s degree in Hotel and Restaurant Management. I have a 6 years and 6 months experience in a customer service industry (Casino) and a 5 months and counting experience in a BPO industry.

I am fit for the job because, I have the best experience in a customer service industry. I have an excellent communication skills. I can work under pressure , I can work with less supervision, I am very versatile and also I would love to showcase my experience and knowledge. I have a great knowledge when it comes to technology, I can catch up easily and willing to learn. I am a great working on a fast paced environment.

I would love to hear a feed back from you. Thank you.

Email: [email protected]
Whatsapp: +639611271541


I see you need an enthusiastic customer support specialist who is skilled at customer satisfaction, communication etiquette, customer service , product knowledge and online chat support. Lucky you because I can handle this and more. In my previous roles, I have developed strong relationships with Customers and have consistently received positive feedback for my professionalism, attention to detail, and exceptional customer service. I am confident that my experience and skill set make me an excellent fit for this position.

I would love to get together and discuss your project and what’s important to you are you free for a call now? Regards, Judith.


I have no other obligations and can dedicate as much time as needed for this job. I am efficient, fast typer, and very good with customers. My phone number is (502) 777-6085.


Hi! Good Day, I’m Hezel.

I spent a lot of time thoroughly reading your job description and discovered that you need a helper for several of the mentioned responsibilities. Since I meet all the requirements, I’d like to submit an application for that employment. Because I have the experience, characteristics, information, and pertinent abilities necessary to fulfill the criteria of the job description, I am purely qualified for this position. My aptitude for meeting deadlines, time management, multitasking, and great customer service make me a strong candidate for the position.

I have a completely working home office and I am a self-starter. I am thus ready to begin serving as your virtual assistant as soon as possible. I genuinely appreciate your thought and attention.

Email → [email protected]
LinkedIn →

Henry Christian

Hi Sean!

I can see that you are in need of customer service, search no more, I GOT YOU.

I have successfully worked with an E-commerce company for more than 2 years now. Recently, I had a Plant E-commerce client – – ThePlantedVeteran, where I successfully helped her generate more customers, achieve loyalty to existing ones and increase revenue through referrals. When I was hired by the client she had less than a thousand sales, and now we have doubled and tripled our sales within my 6 months with the shop. We sort of formed customer loyalty. I handle customer support, customer experience, inventory, and shop management as well as logistics. I am sharing this to give you an insight into what I could bring to the table. You may check ThePlantedVeteran on Etsy for reference. The link is provided below for your convenience:

I have worked with Amazon companies, Etsy and Shopify. I am very familiar with Zendesk too.

You may also check my portfolio here:

Let me know the best time for us to hop on a call and see if we are a good fit.



I am writing to apply for the Virtual Assistant and Customer Support Specialist position you have advertised.

As a customer support specialist, I have experience in handling customer inquiries, providing solutions to customer problems, and maintaining customer relationships. I understand the importance of providing excellent customer service to ensure customer satisfaction, and I always strive to go above and beyond for each customer.

As a virtual assistant, I am experienced in handling administrative tasks, scheduling, email management, and social media management. I am highly organized and detail-oriented, which allows me to manage multiple tasks efficiently and effectively.

I have strong communication skills, both written and verbal, and am comfortable using various communication channels, including phone, email, and chat. I am proficient in using various software and tools, including Microsoft Office, Google Suite, and Zendesk.

In addition to my skills and experience, I am a quick learner and adaptable to change. I am always looking to expand my knowledge and skills, and I believe that these qualities make me an ideal candidate for this position.

Thank you for considering my application. I am excited about the opportunity to contribute to your team and deliver excellent customer service.


Email: [email protected]


To whom it may concern:

Hello, my name is Tabitha Coleman and I am a virtual assistant seeking to help grow your business! I am excited, proficient, and willing to learn and grow just as your company grows depending on their needs. I have always excelled in multi-tasking, especially as a teacher, model, editor, and event planner in South Korea.

Drawing on my time in South Korea, keeping tight deadlines and multiple calendars was a must for each project. Whether it was organizing an event, designing a digital flyer to send to customers/models, editing photos to send to models, or editing videos for my personal social media, there was always something to be done and monthly planners are a must to stay on track, even with the slightly slower pace of the US market.

I am experienced in using software, such as: Canva, Google Suite, Microsoft Office, Trello, Kajabi, Facebook, Pinterest, Instagram, YouTube, TikTok, Zoom, Loom, and Airtable.

Below I have attached my portfolio

I look forward to speaking with you.


Tabitha Coleman
Virtual Assistant

Hello, Sean. How are you? I am highly interested in the position. I’ve been an experienced Virtual assistant for 4years now. I’ve been in different industry which makes me fit in the qualifications that was being posted. I have attached the link to my resume for reference of my skills and experiences. Hoping to be part of your growing company.


I saw Your job offer as CS rep, I am interested and I would like to have a chat with You to get a bit more information about the job itself.
I have experience in customer support and communication for a startup and for a retail business as well. I am an experienced problem solver and I have a very open mind for new solutions and opportunities. I have experience with MS Office and Google applications, Slack, Skype, etc. I haven’t worked with Zendesk before but everything is learnable.
I can work on all days of the week, but working hours must be flexible and as free as possible.
I am currently living and working in the Eastern Europe time zone. But I can also work in the mornings and late evenings.
If You have any questions or interest feel free to contact me.

All the best

WhatsApp: +372 5620 4990


I am a highly skilled customer service professional with a strong passion for the service industry. Throughout my 8 years of experience, I have consistently achieved positive outcomes through customer relationship management, product and project management, service delivery, customer support, and the ability to de-escalate customer and agent issues. My expertise in streamlining operations has consistently led to enhanced customer satisfaction. I have a track record of successfully collaborating with cross-functional teams to solve complex problems and am committed to continuous improvement, learning, and supporting team success.

In my career, I have gained experience in developing and managing CRM systems, working in a call center as an agent, and establishing key performance indicators. I have a track record of streamlining organizational processes to meet the changing needs of both external and internal customers, managing the customer journey mapping process to improve ticket handling efficiency, re-engineering and mapping both customer and organizational business processes and working with the marketing and IT teams to address product bugs and improve the client onboarding process.

I am skilled at maintaining a professional demeanor while patiently and tactfully handling customer inquiries. I am also continuously learning about new technologies, such as data analysis, artificial intelligence, the Internet of Things, among others, to improve customer experience and predict and reduce churn, improve customer effort, and increase net promoter scores.


Hello Hiring Manager,

My name is Vivian. I am excited to find that my skills and personal strength aligns with your needs.
My experience in working in various positions and dealing with people, my skills and my ethics makes me the best candidate for this position.
I am detail oriented and I thrive on making sure that customer satisfaction is priority.
I am proactive and well versed in written and spoken English. I possess excellent communication skill, leadership, problem solving skill and customer service.

My greatest value is my ability to work independently and focus on the needs of customers and the organization. My ability to maintain day-to-day procedures and provide exceptional services will be a real asset to your organization.

I would love to connect with you and see how we can work together in further growing your business.

Kindly find attached my contact and link to my enclosed resume;

CV –

Email – [email protected]

Whatsapp +2348163316313

Best Regards.


Hi Sean,

Driven Virtual Assistant, specializing in blog & website content writing, copywriting, and social media maintenance. Many years of excellent customer service, utilizing exceptional skills in leadership, collaboration, multitasking, and creative problem-solving.

• Manage calendar agendas and scheduled appointments, including booking flights, hotels, and transportation
• Organize and maintain invoices & expense reporting, e-mails, social media maintenance, and other digital records
• Generate new leads via phone and e-mail using CRM software

Work well in individualized tasks, as well as within group settings.

Any questions, please contact me!


Hi Sean,
I have 15+ years exeprience as an executive assistant, working virtually in this capacity for the past 3 years. I am based in the US (New Jersey). I have a JD in Compliance, MBA in Marketing and a BA in English.

Mary Kim

Good Day!

I am Mary Kim Torrico. I recently learned of the Virtual Assistant opportunity. I am willing to apply for this job as a VIRTUAL ASSISTANT/FREELANCER.
My experience in my previous work is in sales, customer service, as an office worker, and as an online teacher. I am willing to be trained and learn more new things. My skills and experience in my studies could significantly contribute to your firm. I am also willing to do extra work you will give me to gain more experience. I would appreciate the opportunity to discuss my qualifications. I would love to connect with you and see how we can work together in further growing your business.
I am fluent in written and spoken English and skilled in Google Workspace, Ms. Suite, and Canva. Moreover, I possess excellent communication, customer service, and leadership strength.
Thank you, and stay safe always.

Best Regards,
Mary Kim

My Resume:'s Resume.pdf?dl=0
Email: [email protected]
Whatsapp: +63 968 854 2306
Skype ID: live:.cid.d1404e3715f014d0

Michael Kevin

Hi Good Day, I hope all is well. I have gathered adequate experience and knowledge which I can definitely use to meet the requirements for this position. I possess four years of experience as a virtual assistant and enjoy the variety of work the job brings each day. As a freelance virtual assistant, I currently provide a number of services for my clients including document preparation maintaining files, record keeping, data entry, lead management, prospecting, listing and posting Properties to the MLS and other real estate marketing sites, skip tracing, calling prospective leads to set up appointments, email management, transaction coordination and contract reviews, phone support, setting up showings and administrative work.

I believed I am worth hiring for I am ready to start the job ASAP. I am confident that I best fit the position because I push myself and deliver. I am responsive and always available. I look forward to being of service not just to do the mundane tasks but also to keep everything in order in your daily activities and be ahead of things. My main goal is to protect the company’s, and your interest for without you my skills will not be of value I make it a point that: Diligence and Dedication are what I live from day to day. I would love the opportunity to transfer these skills to your company as your personal Virtual Assistant. I am a self-starter and have a complete in-home office setup. So I’m ready to begin work as your virtual assistant as soon as possible.

Thank you for your time and consideration
Michael Kevin De Guzman

Email: [email protected]
Whatsapp: +639457959976
Skype: live:.cid.7b25e0fa13a6a91d


Hello Sean,

I’ve been an executive assistant for 4 years with experience as customer service representative experience for 1 year.

I’d to move forward with the application process.

Email address: [email protected]


Damaris Magu
[email protected]
As a channel performance officer, I am currently employed by one of Kenya’s top banks(co-operative bank of Kenya). I’ve been exposed to customer service by this role while performing duties attached it which include
Responding to enquiries from agents through chat and calls
Managing and updating agents about channels processes
Managing and solving agents user challenges on the pos machines.
Providing agents with new and existing bank products.
My communication abilities are being horned in this profession through interactions with agents and other bank customers.
Prior to this, I spent two years as an accountant at Absa Bakery in Kenya, where I was exposed to general ADM work and orders enquiry management during invoicing duty. During this time, I managed to handle fast-moving items with bulk data input and produce results that were accurate and on time. I was promoted to reconciliation duty after demonstrating my dependability. In this capacity, I also got to know MS Office.
I would love the chance to use my training and experience to contribute value to the organization.

Kael Del Rosario

Hi Sean!

I would like to give my intent to be part of your growing team. I’ve worked as a Customer support for different businesses in the US/Ireland/Canada/and Australia.

I’ve worked as a Guru/Customer Support for Shopify that uses Zendesk as the ticketing system for both chat and Email support.

I am looking forward for your positive response.

Noor El Fawal

Dear Sean,

I am writing to express my interest in the Customer Service Representative role at your rapidly growing E-Commerce company. I am excited about the opportunity to be challenged, work in a fast-paced and fun environment, and grow my career with your team.

I am confident that my skills and experience make me a strong candidate for this position. I possess excellent communication skills, a natural and approachable manner, and I have 6 years of experience in customer service. Additionally, I have experience with MS Office and am able to work flexibly and commit to giving 20-30 hours a week to the role. I am also fluent in English and am a fast learner and a reliable person.

I am excited about the opportunity to use my skills and experience to provide excellent customer service to your customers.

Thank you for considering my application. I look forward to the opportunity to meet with you to discuss how I can contribute to the success of your company.


Noor El Fawal

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