Customer Service Agent

Dear,

We run an eCommerce dropshipping business with multiple stores in different countries.

We are looking for long-term employees to join our team. There is a great deal of growth opportunity for those that consistently make a positive contribution to our company. We are seeking great candidates that will represent the company with great customer service and dedication.

So essentially this is a Customer Support job where you would have to follow a very clear process to keep our customers happy, but which will become very simple when you understand every step.

MUST HAVE KNOWLEDGE OF THESE PLATFORMS:

Shopify (eCommerce platform)
Slack/Whats App (communication channel)
Discord (communication channel)
DeepL ( for translation)

Responsibilities:

Handling customer complaints.
Reporting on refunds/complaints.
Responding to customer emails regarding refunds, tracking numbers, FAQs.
Contributing to our documentation and improving our support processes.
Respond to all customer inquiries in a timely and accurate manner.
We maintain an ETA of 24 hours so you must reply to the emails within this timeframe.
Demonstrate a high level of professionalism at all times.
Paypal disputes handling

We will provide you with:

Video training
SOP to follow
Access to the Lead customer support to answer all your questions.

Applicant needs to:

Deal with Paypal disputes correctly
Speak fluent English both written and verbally
Minimum 2 years of experience in Customer Support
Be available for weekly team calls
Must be organized, motivated, and willing to learn and grow.
Available to join immediately

Be available for a minimum of 20 hours per week once you are asked to start working full-time, we will start with two weeks trial and then turn from part-time to full-time.
Not currently working for other full-time jobs

Ideally, you’ll have some experience with customer support, but ultimately we want to work with someone who loves helping people and is interested in handling customer support issues. I don’t want any inconsistency in the emails exchanged with the customer. Example: twice the same email, imprecise answer, off-topic answer, etc.

Please respond by telling me what similar experience you have had before and tell me why you think you are a good fit for this job!

I look forward to your proposal.

Thank you.
Dani

Offers

Scherujz

Hello Dani,

I have been a customer service representative for 3 years and possess the skills and tools required for the role. Please check my CV:

https://drive.google.com/file/d/1iM1lnvVHXpo7_NZmxFCoQ2I60q1I17on/view?usp=drive_link

audu

Hi Dani,
This job is a great fit for me. I have gone through the job description and have similar experience handling tasks like these. I have worked for an e-commerce company, Jumia (www.jumia.com.ng), handling customer complaints and offering support. I also worked as a reconciliation specialist for a telecommunications company called Smile, responding to chargeback claims and attending to requests from both our sales team and online customers. This makes me the perfect fit for this role.

I look forward to hearing from you. You can reach me via email at [email protected] or on LinkedIn at https://www.linkedin.com/in/audu-abass-1121a395/.
Best regards,
Audu Abass

Racheal Onebunne

Dear Hiring Manager,

I am interested in working as a Customer Service Agent for your online store. I have been looking for a role like this one where I have to make a meaningful impact on a business and work on a long term. I have over 6 years of experience working as a Customer Service Representative in a Gaming company. I learned everything I know right now about giving outstanding customer service. It was a 100% sales position and I was able to develop some sales strategies that helped in increasing output within the company. I enjoy following up on customers to ensure they have maximum satisfaction using the company’s products. I am empathetic and know how to give personalized services to each customer. I dont give robotic responses, I show a genuine interest in their problems which helps in building trust. I enjoy interacting with customers and helping them resolve any problem they are facing. I express myself well in the English language both in writing and verbally, so communication is never a problem between myself and customers.

You need a customer service agent who enjoys what she does, someone who loves putting smiles on people’s faces, and who adds value at all times, I consider myself a perfect fit for this role because I am friendly yet professional and an efficient customer service agent. Working for your company will increase sales and influence customer retention all thanks to my problem-solving skill and a customer-focused mindset. Having me as a part of your team will bring growth as I bring my A-game to every business. I would also love to be a part of like-minded team players from diverse cultural backgrounds who are focused on one goal. My hunger for knowledge and the desire to learn new skills and tools will help me gain a sound knowledge of the products and services that the store offers which will help me in responding to customers’ inquiries and complaints efficiently.

I am looking forward to hearing from you soon.

Best regards,
Rachael

Osama

Dear Dani,

I am very interested in the Customer Support position at your eCommerce dropshipping business. With over two years of experience in customer support and proficiency in Shopify, Slack, WhatsApp, Discord, and DeepL, I am confident in my ability to handle customer complaints, manage PayPal disputes, and respond to inquiries professionally. I am organized, motivated, and eager to learn and grow within your company. I have a passion for helping people and ensuring customer satisfaction. I am available to start immediately and commit to the required hours.

Thank you for considering my application.

Chika Lois

My experience involved a customer reaching out to our customer service department regarding an incorrect item received in their order. I warmly greeted the customer, listened to their concerns, empathized with their frustration, and sincerely apologized for the inconvenience. I assured them that we would swiftly resolve the issue. After obtaining their order number and relevant details, I verified the discrepancy and offered solutions, including sending the correct item or issuing a refund. The customer opted for a replacement. I expressed gratitude for their feedback, addressed any further inquiries, and reaffirmed our dedication to customer satisfaction. Following up with the appropriate department, I ensured prompt shipment of the correct item and meticulously documented the interaction for references.

I’m a good fit for this job because I have a natural inclination towards understanding and helping people. My communication skills are strong, and I excel at staying calm and focused even in challenging situations. I’m empathetic, patient, and dedicated to providing excellent service, qualities essential for delivering exceptional customer experiences. Additionally, my ability to adapt quickly and learn on the job ensures that I can effectively handle a variety of customer inquiries and situations.

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